These terms form a contract between you and BUILDX TOOLS LTD ("BuildX", "we", "us") when you use BuildX. Please read them carefully. By creating an account or using BuildX, you agree to them.
1. About these terms
1.1 BuildX is provided by BUILDX TOOLS LTD, a company registered in England and Wales with company number 17568602, registered office 66 Paul Street, London, EC2A 4NA. Email: [email protected].
1.2 "You" means the business that creates the BuildX account. If you accept these terms for a business, you confirm you have authority to bind it.
1.3 BuildX is for business use only. It is not offered to consumers. By using it, you confirm you're acting for the purposes of your trade, business, craft or profession. If you're a sole trader, you're using BuildX as a business.
1.4 These terms include our Privacy Policy, Cookie Policy and Data Processing Terms.
2. The service
2.1 BuildX is online software for managing jobs, quotes, invoices, customers, scheduling, time, materials, documents and related work (the "service").
2.2 We improve the service over time. We may add, change or remove features. If we remove a feature that's a material part of your plan, we'll tell you in advance where reasonably possible.
3. Your account
3.1 You must give accurate information when you sign up and keep it up to date.
3.2 You're responsible for everyone you invite to your account (your "team members") and for everything done using your account. Keep passwords secure, and tell us straight away if you think your account has been accessed without permission.
3.3 You must be at least 18 to create an account.
4. Free trial, plans and payment
4.1 New accounts can start a 14-day free trial. If you haven't added a payment card by the end of the trial, your subscription ends and access stops.
4.2 Plans and prices are shown on our pricing page. Prices are in pounds sterling and exclude VAT, which is added where it applies.
4.3 Subscriptions are billed monthly in advance through our payment provider, Stripe, and renew automatically each month until cancelled. If you pay in another currency, Stripe converts the price, and the converted amount can include a conversion fee.
4.4 If a payment fails, we'll try again and let you know. If it still can't be collected, we may restrict or suspend your account until payment is made.
4.5 We may change our prices. We'll give you at least 30 days' notice before a price change affects your subscription, and you can cancel before it takes effect.
4.6 Payments are non-refundable, including for part months, except where the law requires otherwise or we agree in writing.
4.7 Each plan includes a set number of users, shown on the pricing page. If your account has more active users than your plan allows, for example after you move to a smaller plan, the extra accounts are paused (not deleted) until you upgrade or free up a place.
5. Cancelling and ending the contract
5.1 You can cancel at any time from Plan & billing. Cancellation takes effect at the end of your current billing period, and you keep access until then.
5.2 We may suspend or end your account straight away if you seriously or repeatedly break these terms, don't pay, or use the service in a way that could cause harm or legal liability. Otherwise, we'll give at least 30 days' notice.
5.3 You can export your invoices, payments and timesheets at any time from Exports. After your subscription ends, we keep your data for up to 12 months in case you come back, then delete it, apart from what we must keep by law. You can ask us to delete it sooner, and we'll do so within 30 days of your request (see our Privacy Policy).
6. Taking payments from your customers
6.1 You can use BuildX to take payments from your own customers. Payment processing services for businesses on BuildX are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (together, the "Stripe Services Agreement"). By agreeing to these terms or continuing to take payments through BuildX, you agree to be bound by the Stripe Services Agreement, as Stripe may change it from time to time.
6.2 To enable payments, you must give us and Stripe accurate and complete information about you and your business, and you authorise us to share it, and transaction information about your use of the payment services, with Stripe.
6.3 You are the seller to your customers. You're responsible for your prices, invoices, refunds, disputes and chargebacks, taxes, and the terms you agree with your customers. We are not a party to those transactions. Stripe charges its fees to your Stripe account. We don't currently charge a platform fee on customer payments. We'll give you at least 30 days' notice before we introduce one.
7. Your data
7.1 You own the information you put into BuildX, including your customers' details, jobs, documents, photos and files ("your data").
7.2 You give us permission to store, process, copy and display your data only as needed to provide, secure and support the service. We process personal data in your data on your behalf under our Data Processing Terms.
7.3 You're responsible for your data: that it's accurate, that you have the right to use it, and that you have a lawful basis to store it and to contact the people in it.
7.4 When you use BuildX to email your customers (for example quotes, invoices, reminders and service reminders), you're the sender of those messages. You're responsible for their content, and for having the right to send them.
8. Acceptable use
8.1 You must not, and must not let anyone else:
- use the service for anything unlawful, fraudulent or harmful;
- send spam or unsolicited marketing through the service;
- upload malware, or material that is illegal, infringing, abusive or offensive;
- try to get unauthorised access to the service, other accounts or our systems, or test their security without our written permission;
- copy, reverse engineer, scrape, resell or build a competing product from the service;
- overload or disrupt the service, or get around any limits or security measures; or
- impersonate anyone, or misrepresent your business.
8.2 We may remove content or suspend accounts that break this section.
9. Forms, templates and safety documents
9.1 BuildX includes templates such as risk assessments, method statements, COSHH assessments, permits and other site documents. They are general starting points based on publicly available guidance, including HSE guidance.
9.2 They are not legal, health and safety or other professional advice. You're responsible for making sure every document is suitable and sufficient for your work and site, for having it prepared or checked by a competent person where needed, and for meeting your own legal duties (for example under the Health and Safety at Work etc. Act 1974, CDM 2015, COSHH and RIDDOR).
9.3 BuildX doesn't provide certificates regulated by industry bodies, such as electrical or gas safety certificates.
10. Information from other services
Some features use information from other services, such as maps, weather forecasts, supplier listings and exchange rates. We can't guarantee that this information is accurate, complete or up to date. For example, "likely to stock" labels are estimates based on the type of supplier, and prices shown in other currencies are approximate. Check anything important before relying on it.
11. Our intellectual property
11.1 We, or our licensors, own the service and everything in it apart from your data, including the software, design, templates and content. These terms give you a right to use the service while your subscription is active, and nothing more.
11.2 If you send us feedback or suggestions, we may use them freely.
12. Availability and support
12.1 We work hard to keep the service available and secure, but we don't guarantee it will always be available or error-free. We may need to carry out maintenance, which we'll try to do at quiet times.
12.2 We back up the service regularly, but you should keep your own copies of important records using the export tools.
12.3 You can get help through the support chat in the app.
13. Our liability to you
13.1 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
13.2 Subject to 13.1, we are not liable for any loss of profits, revenue, business, contracts, anticipated savings or goodwill; any loss or corruption of data; or any indirect or consequential loss, however it arises.
13.3 Subject to 13.1, our total liability to you for all claims arising under or in connection with these terms or the service, in any 12-month period, is limited to the fees you paid us in the 12 months before the event giving rise to the claim, or £100 if that is more.
13.4 Apart from what these terms expressly say, the service is provided "as is", and we exclude all implied terms to the fullest extent the law allows.
14. Your responsibility to us
You'll compensate us for any reasonable losses, costs and liabilities (including reasonable legal fees) that arise from a claim made against us by a third party because of your data, your use of the service in breach of these terms, or your dealings with your customers.
15. Changes to these terms
We may update these terms, for example to reflect changes to the service or the law. If a change significantly affects you, we'll tell you by email or in the app at least 30 days before it takes effect. If you keep using BuildX after that, you accept the new terms. If you don't agree, you can cancel before they take effect.
16. General
16.1 These terms are the whole agreement between you and us about the service.
16.2 You may not transfer your rights under these terms without our written consent. We may transfer ours, for example if our business is sold, and we'll tell you if we do.
16.3 If any part of these terms can't be enforced, the rest still applies. If we don't enforce a right straight away, we can still enforce it later.
16.4 We're not responsible for delays or failures caused by events outside our reasonable control.
16.5 No one other than you and us has any right to enforce these terms.
17. Law and disputes
These terms, and any dispute about them, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction. Please contact us first, though: most issues can be sorted out quickly.
18. Contact
BUILDX TOOLS LTD, a company registered in England and Wales with company number 17568602, registered office 66 Paul Street, London, EC2A 4NA. Email: [email protected].